FAQs/Policies

Rent our game truck by calling us at 903-372-2091 or at www.ETXTravelingVRGameTruck.com. Bus We are based out of Tyler, TX. Great for kid birthday parties adult birthday party, team building party in Tyler, Tx, East Texas. It is fun for Employee Appreciation, Fundraisers, Nonprofit, Charity, or Large Group party, Party rentals available such as Cornhole, Jenga, and Yard Farkle

FOOD/DRINK

ETX Traveling VR Game Truck, LLC does not allow any food or drinks into the Game Trailer. Please have your guests consume them outside of the trailer prior to entering. If food or drinks are brought into the Game Trailer, it may result in early termination of the event.


SUPERVISION OF CHILDREN

ETX Traveling VR Game Truck, LLC does require a parent or responsible adult to be present inside or just outside of the Game Trailer at all times that minors are present in the Game Trailer. 


ALCOHOL, SMOKING AND DRUG USE

You may serve alcohol at the event or party if it is not brought in or around the Game Trailer; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. Visibly intoxicated or impaired persons will not be able to enter the Game Trailer. We reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Game Trailer. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party.


TRAVEL/SURCHARGE

A Travel/Fuel surcharge is applied for locations in excess of 50 miles from our zip code of 75703.


SECURITY DEPOSIT

There will be a refundable $50.00 security deposit due upon booking. The security deposit will become non-refundable if you cancel your reservation less than four (4) days prior to the event. This security deposit will be charged to your credit card upon booking and refunded if there is no damage to the truck, Game Trailer, or Equipment during the rental. In the event that Client or Client’s Guests cause clear or visible damage beyond normal wear and tear to the truck, Game Trailer, or Equipment, the $50.00 will be retained by ETX Traveling VR Game Truck, LLC. In the event that the cost to repair any damage exceeds $50.00. Client authorizes ETX Traveling VR Game Truck, LLC to charge Client’s credit card for said amount. 

Note: We reserve the right to retain payment information until all amounts owed are paid and until all disputes are resolved. 


PRIVACY

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used for internal purposes. We do not sell or redistribute your information to anyone. 

PICTURES

While your party is in effect the ETX Traveling VR Game Truck, LLC staff may take pictures of the party from the inside of the trailer for use on the company’s website or social media.  If you do not want the Game Coach to take pictures of the party, please kindly inform us via email before the party. 

TIPS

Game Coach, Staff members, and employees are there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for good service is always appreciated, but not required.

DAMAGE/INJURY

ETX Traveling VR Game Truck, LLC and any of its employees will not be responsible for any damage to property resulting from a request by the Client to position the trailer in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, ETX Traveling VR Game Truck, LLC reserves the right to charge Client’s credit card for clear or visible damage beyond normal wear and tear to the Game Trailer or Equipment resulting from the negligent, reckless or willful damage of same by Client or Client’s Guests.  ETX Traveling VR Game Truck, LLC and its employees assume no responsibility for any injuries sustained on Client’s property or their Place of Use.

GAME TRUCK/TRAILER PARKING AND DRIVEWAY ACCESS

A safe and approved place is required to park the Game Trailer. We require a fairly level area and approximately fifty (50) feet of space for setup of the truck and Game Trailer.  ETX Traveling VR Game Truck, LLC and its staff and employees reserve the right to refuse to park in any spot which lacks adequate clearance, or where there is a clear threat to the safety to any person. If an adequate and safe area is not provided for parking the truck and Game Trailer, we reserve the right to cancel or reschedule the booking. We require approximately 60-75 feet of space for setup and prefer to be located in the front of the house/building. If you would like to host an online gaming party, we ask that we are within 200ft to hook up to your modem.

REFUND/CANCELLATION POLICY

A valid credit card or debit card is required to guarantee your ETX Traveling VR Game Truck reservation. ETX Traveling VR Game Truck will make every effort to postpone your event, with  no penalty, to another date should cancellation be necessary. If the event is canceled 4 days before the party, a $50 dollar fee will be charged to the credit card. If the event is canceled within 48 hours of the party, the full agreed upon price invoiced will be charged.   


BAD WEATHER


There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather (lightening, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, and our staff and equipment. If there is a threat of severe or dangerous weather at the time and place of your party and you are aware in advance (pending or anticipated snowstorm, tropical storm, or hurricane) please contact us to reschedule. 

ETX Traveling Virtual Reality Game Truck is one of the party rentals serving Texas with high tech video games and simulators. Let's bring the fun to your kid's birthday party, team building party Fun Employee Appreciation, Bus, Fundraisers, Nonprofit, Charity, Large Group party, in Tyler, Tx, East Texas. We offer party rentals such as outdoor games, Cornhole, Jenga, Farkle

Virtual reality game truck rules

Help Us Make the Experience Awesome!

1) No one under the age of 7 is allowed inside the VR Game Truck.


2) No running or horseplay.


3) No food, gum, or drinks.


4) No poking of the tv (s).


5) No smoking, vaping or dipping within 25 ft of the VR Game Truck.


6) The Game Coach will hand all controllers and headgear to the players. Please do not pick up or take anything without permission.


7) Sometimes the Game Coach will need to assist players with the headgear. If you are a parent or guardian and you do not allow us to help, we will not be able to have the player experience VR gaming. 


8) Any players with ADA needs must be accompanied by their caregiver.


​9) Each game is different and unique. Please pay attention to the game coach as he or she explains the controls of the game.


​10) We know that some zombie/teen-adult rating games are scary.  Any player who throws off the headgear will be asked to leave. Any damage to the unit will be the responsibility of the host.


11) No jumping or shoes on seats.


12) If you have any questions or need help, please raise your hand. 


*The client should let the Game Coach know in advance of the event to exclude any game genres/themes.

Adult Supervision

We require a client designated adult (excludes Game Coach/staff members or employees) to be present in the VR Game Truck when children are present.